FAQ

Online orders that are not pre-paid will be held aside for a maximum of 24-36 hours depending on the store.

Online orders that are pre-paid will be held aside for a maximum of 48-72 hours.  If not picked up the order will be refunded.

Why don’t we hold the orders for longer? To be fair to other customers who are actively looking to purchase the products we try to ensure that products are not held for an extended period of time.

You can download the app directly from the Apple App Store or Google Play store using the links below or simply search for “Spark Marketplace” and click on the “Get” (iOS) or “Install” (Android) button.

Spark Marketplace iOS app

Spark Marketplace Android app

Yes you can! Our iOS app offers the full shopping experience for our Spark members: find your closest locations, discover new products or find your favourites, add to cart and follow the prompts to complete your order securely.

Unfortunately, due to Google’s regulations, cannabis sales are not permitted through the app: Google Play doesn’t “allow apps that facilitate the sale of marijuana or marijuana products, regardless of legality.” 

You can use the app to find your closest location, browse products, sign up for member deals and view account details including past order details. Once you find a product you wish to purchase, click on “Order” and you will be redirected to the website to complete your order.

If Google’s regulations change and allow cannabis sales through an app, we are ready and will offer the full shopping experience on approval.

By enabling location services in the Spark Marketplace iOS app we will use the information to provide you a list of stores closest to your location at that moment.

If you don’t allow at first but then decide you want to allow location services, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS:  Select Location and then “While Using the App” or “Always”.

On Android: Select Location Permissions and then “Allow only while using the app”.

With each update we will let you know what is new in the app. For example:

Enable app notifications to receive real-time updates on promotions, and exclusive deals. You can also follow us on social media for additional announcements.

Here is how to enable notifications:

If you don’t allow it at first but then decide you want to receive notifications, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS: Select Notifications and then “Allow Notifications”.

On Android: Select Notifications and then “Allow Notifications”.

Please note we only accept Visa and MasterCard Credit/Debit cards.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

We know you are excited to get your goods! As part of the Spark Rapid Delivery service you can opt in to receive text messages to give you updates on when to expect your delivery. Our driver will text you to let you when they are on their way and when they are approximately 5 minutes away.

You will also receive an email once your package is about to leave our shop, stating that your delivery is on its way.

The person who placed the order must be home to receive it and needs to provide both a valid form of photo ID as well as show the credit card used for the transaction.

Forms of photo ID include:

• Valid Drivers Licence
• Valid Canadian Passport
• Valid Services Card

There are a couple of places where you can confirm if your postal code is within the store’s delivery area:

1. In the Store Selector enter your postal code to verify if you qualify for free Spark Rapid Delivery from that location. We do not deliver to businesses or P.O. boxes so please ensure you are using a residential address.  

2. On either the Shop All Products or on the Cart page select the arrow to bring up a postal code checker:

You can buy or possess up to 30 grams of dried cannabis or equivalent at one time. 

One (1) gram of dried cannabis is equivalent to:

• 5 g of fresh cannabis
• 15 g of edible product
• 70 g of liquid product
• 0.25 g of concentrates (solid or liquid)
• 1 cannabis plant seed

Follow your nose. It’s quite wise advice when it comes to selecting cannabis. Research shows that terpenes, the aromatic compounds in cannabis (think essential oils), play a large role in the energizing or relaxing effects.

Some of the more common terpenes – there are over 400!

• Alpha-Pinene
• Myrcene
• Limonene
• Beta-Caryophyllene
• Linalool
• Humulene
• Ocimene
• Terpinolene

Under federal law, you’ll be allowed to cultivate up to 4 plants in your own residence, equaling 4 plants total per household. Some provinces may restrict whether or how you may grow at home. If you rent or live in a condo, you may also be subject to restrictions imposed by your landlord or condo by-laws.

The product formats currently available for purchase include: dried flower, milled flower, pre-rolled joints, vape cartridges and disposable vapes, edibles, beverages, concentrates, oils, sprays and capsules. 

After purchasing legal cannabis products, you can consume them by:

• Smoking: Joints, pipes and bongs
• Vapourizing: Breathing in dried or concentrated cannabis through a vaping device
• Drinking or eating: Store bought or homemade edibles made from cannabis oil or dried cannabis
• Ingesting: Capsules containing cannabis oil

Molecular yet mighty, cannabinoids are chemical compounds that stimulate the CB1 receptor in the brain, resulting in a spectrum of benefits and effects. Here, we’ll focus on the most common: THC (tetrahydrocannabinol) and CBD (cannabidiol).

THC-dominant

Choosing a strain that’s THC-dominant will give you the intoxicating “high” that’s commonly paraded in pop culture. The psychoactive effect is balanced and damped by the level of CBD in the strain.

• Alters consciousness and perspectives
• Produces feelings of euphoria

CBD-dominant

Choosing a strain that’s CBD-dominant will give you a grounded “body” experience. This cannabinoid is non-psychoactive, making it desirable to those with THC sensitivities.

• Little to no psychoactive effects

THC/CBD balanced

Choosing a strain with a balance of THC and CBD will harmonize the overall effects of each cannabinoid. CBD cushions the CB1 adaptor in the brain, softening the psychoactive effects of THC.

Genus: Cannabis

Species: C. indica, C. sativa, C. ruderalis

Contrary to popular belief, the species of cannabis you consume doesn’t indicate the varying effects you can expect to experience.

That’s right, indica doesn’t chill you out, nor does sativa energize you. Regardless of species, it’s a strain’s unique mix of cannabinoids and terpenes that gets you in the groove. In fact, most modern-day strains of cannabis are crossbreeds (a mix of species), with very few linking back to their pure lineage.

Taxonomy terms such as indica or sativa are best used to categorize the varying climates, appearances, origins and growth patterns of each variety. The combination of cannabinoids and terpenes present, regardless of species, is the best predictor of consumption effects.

We try to ensure our prices are competitive in all of the markets in which we operate however, if you find a lower every day or advertised sale price on an identical item currently in-stock and offered by any legal retail competitor’s brick-and-mortar store within 10 kms of our store, you can bring us the flyer, advertisement, web page or email and we’ll match it. It’s as easy as that!

*Conditions apply. See in shop for details.