Shipping/Delivery

Shipping/Delivery Options
  1. Standard/Free Delivery - Purchases made through our regular Friendly Stranger Checkout will arrive by Canada Post. Regular delivery has been affected by Covid-19. Deliveries may take up to 10 business days. (Free delivery available across Canada on orders $25 or more).
  2. Express Delivery - Purchases made locally through our regular Friendly Stranger Checkout have the option for $9.95 Express Delivery. These orders arrive within 1-2 days* by a local delivery company. (Service available on orders $25 or more for Toronto and most of the GTA). *Our webshop operates Mon-Fri and does not deliver on holidays or weekends.
  3. Cannabis Delivery - CANCELLED - As of July 24th cannabis retailers are no longer able to deliver cannabis to their customers. We do offer Click & Collect and we are working to get the restrictions lifted on this provincial policy. If you think cannabis delivery should be allowed you can send an email to your local MPP at http://keepcannabisdelivery.com/ . It takes less than 30 seconds!

Shipping Details

We ship non-Cannabis products with Canada Post Expedited Parcel service.

You will receive a Tracking number for your shipment via email, and may follow the shipment on the Canada Post website. You will need proper identification for age verification, and will need to sign for your package upon arrival.

Products are shipped from our head office in Toronto, Ontario.

Identification

Standard/Free Delivery - Canada Post is not delivering directly to residential properties during this time. Parcels are being dropped at the nearest post office for pick up. ID verification is handled by Canada Post employees at the time of pickup.

Express Delivery - Our local delivery company delivers packages to the front of the building and will verify your ID safely upon arrival.

Loss or Breakage

All shipments are insured against loss.

Should a package get lost in transit, we will replace the shipment. 

We go to great lengths to ensure all of our deliveries arrive safe and sound.

Friendly Stranger follows or exceeds Canada Post packing specifications.

We use only quality boxes and packing materials. All items are carefully inspected prior to packaging for shipping.

Breakage or damage seldom happens. Should your product arrive in damaged condition, please keep all boxes and packing materials.

In the rare occurrence that your product arrives broken/damaged or is lost please contact us immediately at webshop@friendlystranger.com for instructions on what to do next. We will work with you and Canada Post to quickly remedy any issues.

Refused or Returned Shipments

Packages returned to Friendly Stranger incur return shipping fees from Canada Post. When orders are undeliverable due to an incomplete customer address or a failed Proof of Age request, we will issue a refund for your order total less the cost of shipping both ways.

It is your responsibility to provide accurate and complete shipping information when placing your order. If a shipping error occurs on behalf of our shipping department, we will gladly correct the error and reship the package at our expense. Please ensure your shipping information is accurate before placing your order.